Q. How do I set up my UDIO wallet ?
Setting up your UDIO wallet is very easy. Simply download the and create a UDIO account. Non-smart phone users can also visit our website www.udioforyou.com
and create their account online.
Q. What documents do I need to submit to setup my UDIO wallet?
The UDIO registration process is very simple . You only need to submit a RBI approved proof of identity and proof of address (Drivers license, copy of passport, Aadhaar card etc.) and a photograph as part of the standard KYC process
Q. How will my UDIO wallet work ?
Through UDIO , your company can easily load all your employee benefits such as meal/fuel and other reimbursements into the UDIO App. Find out more about meal vouchers , fuel vouchers , gift vouchers and other UDIO treats loaded into your UDIO account.
Q. Will I get a tax benefit for using UDIO meal vouchers similar to other paper based meal vouchers?
Yes, you can avail upto 30% tax benefit with UDIO meal vouchers
Q. What is the UDIO VISA card and how does it work ?
UDIO Visa card is extremely simple to use. You can now swipe your card to utilize your voucher balances at all Visa accepting merchants
Q. How will my UDIO account get credit with vouchers?
Every month, your Company will load the amount to your card and you will receive the notification via sms on your registered mobile number. Alternatively, you can access all information regarding the balance available or past transactions from the UDIO App / web interface.
Q. Is my UDIO transaction secure?
Yes, all your UDIO transactions are completely secure. Ratnakar Bank Ltd. (RBL) is the issuer of all pre-paid instruments (PPI) on UDIO and all fund transfers and payments made using are secured RBI mandated 2F (second factor) authentication
Q. What happens to my UDIO balance if I leave the Company ?
Once the balances are transferred to your UDIO account , you are free to use them even after leaving their organization, until their expiry
Q. What happens if I lose my card ?
You can block your card immediately from your phone app. Alternatively you can reach us on call at 022-6773 7800 from Monday to Sunday 8:00am to 8:00pm or write to us at firstname.lastname@example.org.
Q. Can I opt out of UDIO ?
Yes you can. Just get in touch with HR and choose to opt out.