Udio Corporate Solutions FAQ’s
 
Q. What is the UDIO corporate solution ?
UDIO corporate solution is a smart employee benefits management solution for companies. With the help of a single click , the Company can disburse employee payments/disbursements , tax saving vouchers and gift vouchers in a real time manner to the employee. No manual intervention in voucher distribution or investments in logistics is required.

Q. How can a Company sign up for UDIO ?
UDIO offers a simple on-boarding process for signing up for the solution. Once you are on-boarded , you will get access to a dashboard for all fund transfers and voucher loads. Simply put in the employee details along with the amount and date of transfer in an excel sheet and upload it on the dashboard to disburse the vouchers to your employees

Q. How will my employees get the vouchers?
Employees will get an SMS notification. All they need to do is download the app and activate the UDIO visa card to start using the vouchers. For non smart phone users, we also have a web as well as an IVR based solution to signup and activate the card.

Q. Is UDIO compliant with RBI and Income Tax guidelines ?
Yes, UDIO is fully compliant with applicable RBI and Income Tax guidelines

Q. How do I transfer funds ?
Funds can be transferred through RTGS/NEFT

Q. Is the employee information safe ?
We take confidentiality very seriously. UDIO uses patented cryptographic algorithms to ensure that all information that exists in the system is safe and secure. UDIO never shares employee details with merchants or other third parties.

Q. What happens if an employee doesn’t sign up for UDIO ?
Incase the employee doesn’t register or create an UDIO account, the money transferred is automatically credited back to the employer’s account within a stipulated time

Q. What is the maximum amount that the user can hold in his account ?
For UDIO vouchers , the standard wallet limits apply. Users can hold upto Rs. 20,000 without KYC and upto Rs. 100,000 with KYC. This amount includes the cash as well as vouchers (meal , fuel etc)

Q. Will employees have to change salary accounts ?
No , employees don’t need to change their salary account to use UDIO

Q. Does UDIO work on all operating systems?
UDIO works on both IOS and Android. For non smart phone users , we also have a web based solution available.


Q. How do I set up my UDIO wallet ?
Setting up your UDIO wallet is very easy. Simply download the and create a UDIO account. Non-smart phone users can also visit our website www.udioforyou.com and create their account online.

Q. What documents do I need to submit to setup my UDIO wallet?
The UDIO registration process is very simple . You only need to submit a RBI approved proof of identity and proof of address (Drivers license, copy of passport, Aadhaar card etc.) and a photograph as part of the standard KYC process

Q. How will my UDIO wallet work ?
Through UDIO , your company can easily load all your employee benefits such as meal/fuel and other reimbursements into the UDIO App. Find out more about meal vouchers , fuel vouchers , gift vouchers and other UDIO treats loaded into your UDIO account.

Q. Will I get a tax benefit for using UDIO meal vouchers similar to other paper based meal vouchers?
Yes, you can avail upto 30% tax benefit with UDIO meal vouchers

Q. What is the UDIO VISA card and how does it work ?
UDIO Visa card is extremely simple to use. You can now swipe your card to utilize your voucher balances at all Visa accepting merchants

Q. How will my UDIO account get credit with vouchers?
Every month, your Company will load the amount to your card and you will receive the notification via sms on your registered mobile number. Alternatively, you can access all information regarding the balance available or past transactions from the UDIO App / web interface.

Q. Is my UDIO transaction secure?
Yes, all your UDIO transactions are completely secure. Ratnakar Bank Ltd. (RBL) is the issuer of all pre-paid instruments (PPI) on UDIO and all fund transfers and payments made using are secured RBI mandated 2F (second factor) authentication

Q. What happens to my UDIO balance if I leave the Company ?
Once the balances are transferred to your UDIO account , you are free to use them even after leaving their organization, until their expiry

Q. What happens if I lose my card ?
You can block your card immediately from your phone app. Alternatively you can reach us on call at 022-6773 7800 from Monday to Sunday 8:00am to 8:00pm or write to us at ping@udio.in.

Q. Can I opt out of UDIO ?
Yes you can. Just get in touch with HR and choose to opt out.


Q. What are UDIO meal vouchers?
UDIO meal vouchers are exactly like your Sodexho coupons but available in a digital format. The vouchers are credited to the app by employers and can be used to purchase food and non-alcoholic beverages from all permitted vendors across India where a VISA card is accepted.

Q. How will my UDIO account get credited with these vouchers?
Every month, your Company will load the amount to your card and you will receive the notification via sms on your registered mobile number. Alternatively, you can access all information regarding the balance available or past transactions from the Udio App / web interface.

Q. How are UDIO meal vouchers different from paper based vouchers?
UDIO meal vouchers can be sent, received and transacted with through the Udio app. Since these are digital in nature and are available on smartphones, you don’t need to carry around, save and store paper vouchers.

Q. Will I get a tax benefit for using UDIO meal vouchers similar to other paper based meal vouchers?
Yes, you can avail upto 30% tax benefit with UDIO meal vouchers

Q. Can I use my UDIO meal vouchers anywhere ?
UDIO meal vouchers are accepted at all VISA accepting merchant outlets for purchasing food and non-alcoholic beverages. You can use UDIO meal vouchers for online and offline payments through the physical UDIO card

Q. What is the minimum amount that can be paid with UDIO meal vouchers?
The minimum amount you can spend with UDIO is as less as Re. 1. This enables you to make an exact payment to the vendor without the hassle of change.

Q. What is the validity period of UDIO meal vouchers ?
As opposed to paper-based vouchers that are valid for a period of a few months to a year, Udio Meal Vouchers are valid for 1 year from the date of issue.

Q. Can I use my Udio Meal Vouchers even after leaving the organization?
Once transferred, Udio Meal Vouchers belong to the employee. He/she is free to use them even after leaving their organization, until their expiry

Q. How do UDIO meal vouchers help me save tax ?
Udio Meal Vouchers offer the same tax benefits to employees as paper-based meal vouchers. These digital vouchers are compliant with Income Tax norms according to which an employee can use meal vouchers as a tax saving machinery. You can save upto 30% tax on every food bill / grocery items using Udio Meal Vouchers.

Q. How do I check my UDIO meal voucher balance?
You can check your meal voucher balance through your UDIO app of by signing into your account on the web


Q. What are UDIO fuel vouchers?
Fuel vouchers issued by the Corporate can be utilised at any merchant outlets identified as fuel service stations by swiping your UDIO card when you make a fuel payment. Any additional surcharge and service tax applicable will be deducted from your wallet balance.

Q. Where can I utilise the fuel vouchers ?
Fuel vouchers can be utilized at any fuel station toward fuel payments.

Q. Can I use my UDIO Fuel Vouchers even after leaving the organization?
Once transferred, Udio Meal Vouchers belong to the employee. He/she is free to use them even after leaving their organization, until their expiry

Q. How do UDIO fuel vouchers help me save tax ?
Yes, UDIO fuel vouchers are compliant with the standard Income Tax norms

Q. How do I check my UDIO fuel voucher balance?
You can check your fuel voucher balance through your UDIO app of by signing into your account on the web


Q. What is the UDIO gifting solution?
With UDIO , you can also send gifts to your employees for festivals and other reward programs. Through UDIO you can send your employees gift vouchers of Amazon, BookMyShow, etc instantly to your employees .

Q. What are UDIO treats?
UDIO runs offers and promotions for all its users. By transacting through UDIO , your employees can avail regular discounts on their transactions. They will also be eligible for all VISA offers through the UDIO card.

To find out more about all that UDIO offers , please click here